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ul,.pkb-article-html ol{margin:.4em 0 .8em;padding-left:1.4em}.pkb-article-html li{margin:.2em 0}.pkb-article-html blockquote{border-left:3px solid var(--accent);color:var(--text-secondary);margin:.6em 0;padding:.4em 1em}.pkb-article-html a{color:var(--accent);text-decoration:underline}.pkb-article-html img{border-radius:6px;max-width:100%;margin:.4em 0}.pkb-article-html pre{color:#d4d4d4;background:#1e1e1e;border-radius:6px;padding:10px 14px;font-size:12px;overflow-x:auto}.kb-picker{background:var(--surface);border:1px solid var(--border);border-radius:8px;margin-bottom:8px;overflow:hidden;box-shadow:0 4px 20px #00000026}.kb-picker-header{border-bottom:1px solid var(--border);align-items:center;gap:8px;padding:8px 10px;display:flex}.kb-picker-search{background:var(--bg);border:1px solid var(--border);color:var(--text-primary);border-radius:5px;outline:none;flex:1;padding:4px 8px;font-size:12px}.kb-picker-search:focus{border-color:var(--accent)}.kb-picker-close{cursor:pointer;color:var(--text-muted);background:0 0;border:none;padding:2px 4px;font-size:14px}.kb-picker-list{max-height:240px;overflow-y:auto}.kb-picker-item{border-bottom:1px solid var(--border-light);justify-content:space-between;align-items:center;gap:10px;padding:8px 12px;display:flex}.kb-picker-item:last-child{border-bottom:none}.kb-picker-item:hover{background:var(--hover)}.kb-picker-item-info{flex:1;min-width:0}.kb-picker-item-title{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;font-size:12px;display:block;overflow:hidden}.kb-picker-item-cat{color:var(--text-muted);font-size:10px}.kb-picker-item-actions{flex-shrink:0;gap:4px;display:flex}.kb-picker-action-btn{border:1px solid var(--border);cursor:pointer;color:var(--text-secondary);background:0 0;border-radius:4px;padding:3px 8px;font-size:11px;transition:all .12s}.kb-picker-action-btn:hover{background:var(--accent);color:#fff;border-color:var(--accent)}.kb-picker-empty{color:var(--text-muted);text-align:center;padding:12px;font-size:12px}.pkb-main{max-width:860px}.pkb-loading{text-align:center;color:var(--text-muted);padding:60px;font-size:14px}.pkb-home-header{text-align:center;padding:60px 0 48px}.pkb-home-title{color:var(--text-primary);margin-bottom:10px;font-size:30px;font-weight:700}.pkb-home-sub{color:var(--text-secondary);margin-bottom:28px;font-size:15px}.pkb-search{border:1px solid var(--border);background:var(--surface);width:100%;max-width:540px;color:var(--text-primary);box-shadow:var(--shadow-sm);border-radius:10px;outline:none;margin:0 auto;padding:12px 18px;font-size:14px;transition:border-color .15s;display:block}.pkb-search:focus{border-color:var(--accent);box-shadow:0 0 0 3px #863bff1a}.pkb-cat-grid{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.pkb-cat-card{background:var(--surface);border:1px solid var(--border);text-align:center;cursor:pointer;border-radius:12px;flex-direction:column;align-items:center;gap:6px;padding:28px 20px 24px;transition:border-color .15s,box-shadow .15s,transform .12s;display:flex}.pkb-cat-card:hover{border-color:var(--accent);transform:translateY(-2px);box-shadow:0 4px 16px #863bff24}.pkb-cat-product{text-transform:uppercase;letter-spacing:.6px;color:var(--accent);margin-bottom:4px;font-size:10px;font-weight:700}.pkb-cat-card-title{color:var(--text-primary);font-size:15px;font-weight:600}.pkb-cat-card-count{color:var(--text-muted);margin-top:2px;font-size:12px}.pkb-breadcrumb{flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:20px;display:flex}.pkb-bc-btn{cursor:pointer;color:var(--accent);background:0 0;border:none;padding:0;font-size:13px}.pkb-bc-btn:hover{text-decoration:underline}.pkb-bc-sep{color:var(--text-muted);font-size:13px}.pkb-bc-current{color:var(--text-secondary);font-size:13px}.pkb-section-header{margin-bottom:16px}.pkb-section-title{color:var(--text-primary);font-size:20px;font-weight:700}.pkb-section-product{color:var(--text-muted);margin-top:3px;font-size:12px}.pkb-article-cards{flex-direction:column;gap:4px;display:flex}.pkb-article-card{background:var(--surface);border:1px solid var(--border);cursor:pointer;text-align:left;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:13px 16px;transition:border-color .15s;display:flex}.pkb-article-card:hover{border-color:var(--accent)}.pkb-article-card-title{color:var(--text-primary);font-size:14px;font-weight:500}.pkb-article-card-cat{color:var(--text-muted);margin-top:2px;font-size:11px;display:block}.pkb-article-card-arrow{color:var(--text-muted);flex-shrink:0;font-size:18px}.pkb-search-results{margin-top:16px}.pkb-search-results-label{color:var(--text-muted);margin-bottom:10px;font-size:12px}.pkb-article-wrap{padding-bottom:40px}.pkb-article{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:32px 36px}.pkb-article-title{color:var(--text-primary);margin-bottom:20px;font-size:22px;font-weight:700;line-height:1.3}.pkb-article-body{color:var(--text-primary);white-space:pre-wrap;font-size:14px;line-height:1.75}.pkb-empty{color:var(--text-muted);padding:20px 0;font-size:13px}.pd-back-link{color:#fff;cursor:pointer;background:#ffffff1f;border:1px solid #fff3;border-radius:6px;padding:5px 12px;font-size:12px;transition:background .15s}.pd-back-link:hover{background:#ffffff38}.theme-toggle-group{gap:6px;display:flex}.theme-toggle-btn{border:1px solid var(--border);background:var(--bg);color:var(--text-secondary);cursor:pointer;border-radius:6px;padding:6px 18px;font-size:13px;transition:background .12s,color .12s,border-color .12s}.theme-toggle-btn:hover{border-color:var(--accent);color:var(--text-primary)}.theme-toggle-btn.active{background:var(--accent);color:#fff;border-color:var(--accent)}.app[data-theme=dark]{color:var(--text-primary);--bg:#111827;--surface:#1f2937;--border:#374151;--border-light:#2d3748;--text-primary:#f9fafb;--text-secondary:#9ca3af;--text-muted:#6b7280;--accent-light:#863bff2e;--shadow-sm:0 1px 3px #0006;--shadow:0 4px 12px #00000080;--surface-alt:#252f3f}.app[data-theme=dark] .conv-item:hover{background:#1a2335}.app[data-theme=dark] .pd-ticket-row.unread,.app[data-theme=dark] .ticket-row.unread{background:#192030}.app[data-theme=dark] 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.settings-section-title,.app[data-theme=dark] .pd-table-head,.app[data-theme=dark] .ticket-table-head,.app[data-theme=dark] .add-form{background:#252f3f}.app[data-theme=dark] .switcher-menu{background:#1f2937}.app[data-theme=dark] .switcher-logout:hover{background:#ef44441f}.app[data-theme=dark] .login-form-card{background:#1f2937}.app[data-theme=dark] .login-input{background:#111827}.app[data-theme=dark] .login-error,.app[data-theme=dark] .auth-error{background:#ef44441f;border-color:#ef44444d}.app[data-theme=dark] .role-badge.admin{color:#c4a0ff;background:#863bff33}.app[data-theme=dark] .role-badge.agent{color:#34d399;background:#05966926}.app[data-theme=dark] .new-contact-form{background:#252f3f}.app[data-theme=dark] .status-pill.open{color:#34d399;background:#0596692e}.app[data-theme=dark] .status-pill.closed{color:#9ca3af;background:#6b72802e}.app[data-theme=dark] .channel-badge{color:#34d399;background:#05966926;border-color:#0596694d}.app[data-theme=dark] .channel-badge.email{color:#60a5fa;background:#1d4ed826;border-color:#1d4ed84d}.app[data-theme=dark] .channel-badge.portal{color:#c084fc;background:#7e22ce26;border-color:#7e22ce4d}.app[data-theme=dark] .ticket-closed-notice{color:#fbbf24;background:#f59e0b1a;border-color:#f59e0b4d}.app[data-theme=dark] .customer-av{color:#c4a0ff;background:#863bff33}.app[data-theme=dark] .agent-av{color:#60a5fa;background:#1e40af33}.app[data-theme=dark] .success-icon{color:#34d399;background:#0596692e}.app[data-theme=dark] .portal-device-chip.charger{color:#fbbf24;background:#d9770626;border-color:#d977064d}.app[data-theme=dark] .portal-device-chip.em{color:#60a5fa;background:#2563eb26;border-color:#2563eb4d}.app[data-theme=dark] .portal-serial-badge,.app[data-theme=dark] .msg-serial-badge{color:#c4a0ff;background:#863bff26;border-color:#863bff4d}.app[data-theme=dark] ::-webkit-scrollbar-thumb{background:#374151}.app[data-theme=dark] ::-webkit-scrollbar-thumb:hover{background:#4b5563}.app[data-theme=dark] .action-btn:hover{background:var(--bg);border-color:#4b5563}.app[data-theme=dark] .portal-btn-danger{color:#f87171;background:#ef44441f;border-color:#ef44444d}.app[data-theme=dark] .portal-btn-danger:hover{background:#ef444433}.app[data-theme=dark] .portal-limit-notice{color:#fbbf24;background:#f59e0b1a;border-color:#f59e0b4d}.app[data-theme=dark] .device-action-btn.danger:hover{color:#f87171;background:#ef444426}.app[data-theme=dark] .file-error-list{color:#f87171;background:#ef44441a;border-color:#ef44444d}.app[data-theme=dark] .file-error-dismiss{color:#f87171}.app[data-theme=dark] .attachment-file-chip{color:var(--text-primary)}.app[data-theme=dark] .attachment-file-chip:hover{background:var(--bg)}.app[data-theme=dark] .role-badge.developer,.app[data-theme=dark] .conv-dev-badge{color:#38bdf8;background:#0369a133}.app[data-theme=dark] .conv-dev-badge.conv-dev-in_progress{color:#60a5fa;background:#1d4ed826}.app[data-theme=dark] .conv-dev-badge.conv-dev-requested{color:#fbbf24;background:#f59e0b26}.app[data-theme=dark] .dev-status-bar{background:var(--surface);border-color:var(--border)}.app[data-theme=dark] .dev-status-requested{color:#fbbf24;background:#f59e0b26}.app[data-theme=dark] .dev-status-in_progress{color:#60a5fa;background:#1d4ed826}.app[data-theme=dark] .dev-status-resolved{color:#34d399;background:#05966926}.app[data-theme=dark] .dev-request-btn{color:#38bdf8!important;background:#0369a11f!important;border-color:#38bdf84d!important}.app[data-theme=dark] .dev-request-btn:hover{background:#0369a138!important}.app[data-theme=dark] .action-btn.danger{color:#f87171;border-color:#f871714d}.app[data-theme=dark] .action-btn.danger:hover{background:#ef44441f}.confirm-overlay{z-index:9000;background:#00000073;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.confirm-card{background:#fff;border-radius:12px;width:90%;max-width:400px;padding:24px 28px;box-shadow:0 8px 32px #0000002e}.confirm-message{color:#1e293b;margin:0 0 20px;font-size:14px;line-height:1.5}.confirm-actions{justify-content:flex-end;gap:10px;display:flex}.btn-danger{color:#fff;cursor:pointer;background:#ef4444;border:none;border-radius:7px;padding:7px 16px;font-size:13px;font-weight:500}.btn-danger:hover{background:#dc2626}.rte-link-bar{background:#f8fafc;border-top:1px solid #e2e8f0;align-items:center;gap:8px;padding:6px 8px;display:flex}.rte-link-input{border:1px solid #cbd5e1;border-radius:6px;outline:none;flex:1;padding:5px 10px;font-size:13px}.rte-link-input:focus{border-color:#6366f1;box-shadow:0 0 0 2px #6366f126}